Technical
  Question Answer
1 What does it mean to download? Download means to copy a file from the World Wide Web to your own computer.
2 What is Adobe Acrobat Reader? Adobe Acrobat Reader is a program that allows you to view documents on your computer. This program reads PDF (portable document format) files. The benefit of PDF files is that when you view and print them, they look exactly like a regular print version. The minimum version of Adobe Acrobat Reader required to utilize eContributions property is 5.0. If you do not have Adobe Acrobat Reader 5.0 or greater, you can download a free copy by visiting Adobe.com.
3 Who should I contact if I have questions or problems using the system? Please contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time. 
4 What steps should I take to increase the security of my payroll information? You share responsibility for maintaining the security of your participants’ contributions and account information. When you are finished using eContributions, click on the Logout button to leave the service and close down the browser. In addition, you should never share your password with anyone. No Franklin Templeton employee will ever request this information from you.

Processing

  Question Answer
1 How do I submit new contribution instructions, process a file transfer or edit a contribution? We have a Quick Reference Guide located under the Help Menu on the eContributions website with quick and easy steps to follow! If you have questions, please contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time.
2 Can the contribution instructions be edited after they have been submitted to Franklin Templeton? Once contribution instructions have been submitted to Franklin Templeton, no revisions can be made to those instructions. If the contribution instructions have not been submitted, those instructions can be changed or deleted prior to submission. For additional information, please contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 before 1:00 p.m. Pacific Time.
3 Can new participants be added on the website? Participants cannot be added on the website. Send a completed application to Franklin Templeton for each new participant. The next business day after the application has been processed participant information will be available to you through eContributions. 
4 When will contributions be processed?  Contributions are processed at the applicable share price next calculated after we receive the contribution (by Electronic Funds Transfer, Federal Wire or check). If you authorized us to debit your bank account by signing the Plan Applications and Electronic Funds Transfer Authorization, we will debit your bank account within three days of receipt of your contribution instructions on eContributions. Shares are purchased at the share price next calculated after we receive the money from your bank, which typically occurs two days after we debit the bank account.
5 Are there any additional fees associated in using this service? eContributions is free and designed to help make contribution processing easier. However, Franklin Templeton reserves the right to charge a fee to those plans that do not use it.  
6 Will I get the same type of contribution notice I’ve always received? No. Although you’ll no longer receive contribution notices from Franklin Templeton, you will be able to print a report each time you submit a contribution. Previous online contribution reports are also available and can be printed or downloaded to your computer.  
7 How long does it take to update the information from the time I enter it until Franklin Templeton receives it? The eContributions website runs on "real time" and will be updated immediately.
8 How do I send contributions to Franklin Templeton? You can submit your retirement plan contributions to Franklin Templeton by using one of the following methods: Electronic Funds Transfer, Federal Wire or check.

1. To authorize us to debit your designated bank account by Electronic Funds Transfer upon receipt of contribution instructions complete the Electronic Funds Transfer Authorization.

2. To submit your contributions through Electronic Funds Transfer (via ACH) or Fed Wire, please use the following instructions below:

ACH Instructions
Chase Manhattan Bank
ABA #: 021000021
Account #: 910-2-771996
Reference: Name of Employer and Group#

Wire Instructions
Chase Manhattan Bank
ABA #: 021000021
Account #: 323117694
Reference: Name of Employer and Group#
 
3. If sending your contributions by check, please mail to:

Regular Mail:    Franklin Templeton Investor Services, LLC
c/o Customer Operations
P.O. Box 33033
St. Petersburg, FL 33733-8033
Overnight mail:  
 Franklin Templeton Investor Services, LLC
c/o Customer Operations
100 Fountain Parkway
St. Petersburg, FL 33716-1205

Access

  Question Answer
1 Is there a faster way to get to your site? To make future visits a bit easier, you can "bookmark" our site through your Web browser, which will eliminate the need to type in our URL (universal resource locator) address.
2 I am unable to log in, what should I do? Contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time.  
3 How do I change my password? You can refer to our Quick Reference Guide in the Help menu on the eContributions website or you can contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time for additional information.
4 I forgot my password, what should I do? When registering for online account access, you were asked to select a question and answer to assist you in logging into the system should you forget your password.

From the log-in page, click on the link, “Missing Your password?” After correctly inputting your Log-in ID, you will be prompted to submit the one-word answer to your question. You will then be asked to create a new password. Upon completion, you will have access to your company profile.

If you have any problems, please contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time for assistance.
5 What are your technical support hours? For technical support, contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time.
6 How many individuals from my company can have authorization to administer our payroll contributions? The number of individuals from your company that can be authorized to administer payroll contributions is at your discretion. You will, however, need to submit an application for each individual. If you need to revoke an employee’s password, please contact our Retirement Services Department, Monday through Friday, toll free at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time  
7 Who is able to access eContributions?
  • Plan sponsors of Employer Sponsored Retirement Plans where FTIOS is custodian over the plan.
  • Outside trustees/custodians who administer Investment Only Business Retirement Plans.
  • Third Party Administrators of plans where FTIOS is custodian over the plan.
8 Why do you need my email address? We require an email address to communicate with you and to notify you when additional online services become available. Franklin Templeton Investments will not sell or give your email address to anyone outside of the company. It also provides us with an additional way to ensure access is provided only to qualified/authorized individuals.
9 What steps has Franklin Templeton taken to protect my payroll information? For information concerning Franklin Templeton’s Security Policy, please refer to the Security Notice section located on our home page.
10 What if someone learns my password? A password alone cannot be used to log in to Franklin Templeton’s Online Account Access. Your personal profile will be disabled after three unsuccessful log-in attempts and you will need to contact our Retirement Services Department, Monday through Friday at (800) 527-2020 between the hours of 5:30 a.m. – 5:00 p.m. Pacific Time for assistance. 

If you suspect someone knows your password, you can change it online. Log in using your password and then click on the “Change Password” tab. This will allow you to create a new password. Remember, you should never share your password with anyone.

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